How it works
You put a copy of your will in a locked vault. We check in with you from time to time. If, after a long and careful process, we cannot reach you, the people you chose receive it.
1. You deposit a copy of your will
You upload a copy of your will. It is locked on your own device, with a passphrase only you know, before it is sent to us. You also tell us where the signed paper original is kept, because that is what your family will need to find.
Then you name the people who should receive it. We call them your nominees. You can ask one of them to be your verifier: someone we will ask before anything is released. Each of them gets an email saying they have been named. They are not shown your will.
2. We check in with you
Once a month we send you a short email with one button: “I’m well.” One click and you are done until next month. Signing in to your vault counts as a check-in too.
Going away for a while? You can pause check-ins for up to 90 days, and they start again by themselves on the date you choose.
3. If we don’t hear from you
Missing a check-in does not release anything. It starts a slow series of steps, and a single click from you at any point stops all of it.
- About ten days
We remind you, more than once
You have three days to answer the check-in. After that we send four reminders over a week, by email and, if you have given us your mobile number, by text message as well. The last one says plainly that the release process will begin in 72 hours unless you respond.
- Up to fourteen days
We ask someone you trust
We write to your verifier and ask whether you are alive. If they tell us you are fine, everything stops and we let you know. If they confirm that you have died, we move to the final step. If they do not answer within fourteen days we carry on, so that one person who cannot be reached can never block your wishes.
If you chose not to have a verifier, we keep trying to reach you for seven more days instead.
- A final 72 hours
One last chance to stop it
For three days we contact you every way we can. One click on any of those messages cancels the release and puts everything back to normal.
- Release
Your nominees receive your will
Only now does each nominee get their own private link to your documents.
From a missed check-in to release takes a little over two weeks at the very least, and usually three to four. That is deliberate. Releasing a will too early is the worst mistake we could make, so the process is built to be slow.
4. What your family receives
Each nominee opens their link and confirms who they are with a code sent to their email, and to their phone if you gave us the number. They then see everything in one place:
- Your will, and any other documents you left with it.
- A signed receipt showing it is exactly the document you deposited, and the date you deposited it.
- Where the signed original is kept.
- Your own recorded statement that you deposited it yourself, of your own free will.
- The full history: when you last confirmed you were well, when each reminder went out, what your verifier said, and when the release happened.
We call this the evidence pack. It is there so that nobody can later claim the will was swapped, or that it was released in a hurry.
What cannot happen
- Nobody can hurry a release. Not a relative, not a nominee, not us. If someone reports that you have died, all that happens is that we alert you.
- Nobody can quietly change your wishes at the last minute. If your nominees or contact details are changed, the people previously on record are told, and the change only takes effect after seven days.
- A missed payment never stops a release. If your subscription lapses and you later die, your will is still released.